Privacy Policy

This Privacy Policy explains how Hollycorn N.V. ("we", "us", "our"), the operator of the website luckyvibes.bet, handles personal data. We operate under the licence of the Curaçao Gaming Control Board, number OGL/2023/176/0095. By using our website and services, you acknowledge the practices described below.

Data we collect

We process the following categories of personal data, depending on how you use our website and services:

Identity data, such as your name, date of birth, nationality and gender.
Contact data, such as your email address, telephone number and postal address.
Account data, such as your username, password, account settings and communication preferences.
Verification data, such as copies of identity documents and proof of address, which we may request to confirm your identity and age.
Financial data, such as payment method details, deposits, withdrawals and transaction history.
Activity data, such as the games you play, your stakes and winnings, and your use of the website.
Device and connection data, such as your IP address, browser type, operating system, device identifiers and approximate location.
Correspondence data, such as messages you send to our support team and records of our replies.

Data usage

We process personal data only for specified purposes connected with providing and managing our services. These purposes are:

creating and managing your account;
verifying your identity and age, and confirming that you are eligible to use our services;
processing deposits, withdrawals and other payments;
providing games and other features of the website, and keeping records of your activity;
preventing fraud, money laundering and other misuse of our services;
complying with legal and regulatory obligations that apply to us as a licensed operator;
supporting responsible gambling, including the monitoring of play and the application of limits or self-exclusion;
responding to your enquiries and providing customer support;
sending service notices and, where permitted, information about offers, which you may decline at any time;
maintaining, analysing and improving the website and our services.

We may share personal data with service providers who act on our behalf, such as payment providers and verification providers, and with public bodies where the law requires it. We do not sell your personal data.

Security measures

We apply technical and organisational measures intended to protect personal data against unauthorised access, loss, alteration and disclosure. These measures include:

encryption of data transmitted between your device and our website;
restricted access to personal data, limited to personnel who need it to perform their duties;
confidentiality obligations for staff and service providers who handle personal data;
secure storage of account credentials and payment information;
regular review of our systems and procedures;
procedures for detecting, assessing and responding to security incidents.

No method of transmission or storage is entirely secure. You can help protect your account by choosing a strong password, keeping it confidential and informing us promptly of any suspected unauthorised use.

Your rights

Subject to applicable law, you have the following rights regarding your personal data:

Access: you may request confirmation of whether we process your personal data and obtain a copy of it.
Rectification: you may ask us to correct inaccurate or incomplete personal data.
Erasure: you may ask us to delete your personal data where there is no valid reason for us to keep it.
Portability: you may ask to receive your personal data in a structured, commonly used format, or to have it transferred to another provider where possible.
Restriction and objection: you may ask us to limit certain processing or object to it.
Withdrawal of consent: where processing relies on your consent, you may withdraw it at any time, without affecting processing carried out beforehand.

Some of these rights may be limited where we must keep or process data to meet legal or regulatory obligations. We may ask you to verify your identity before acting on a request.

Get in touch

If you have questions about this Privacy Policy or wish to exercise any of your rights, please write to us by email at [email protected].